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Shipping Information
New Zealand Orders:
Our orders will be shipped either by Overnight Courier or NZ Parcel Post Tracked if the order is sent to a PO Box. All shipments are sent with acknowledgement of receipt with signature. (except for orders shipped to PO Boxes)
If an item would be lost or delivered wrongly, a claim will first need to be filed with the courier company by us and settled before the item is replaced or refunded. Lost or wrongly delivered items will need to be communicated to us in writing. This can be done via Email.
We cannot be held responsible for items shipped by courier which have been requested as non-signature and the courier system shows the item as being delivered.
Note:
Our orders will be shipped either by Overnight Courier or NZ Parcel Post Tracked if the order is sent to a PO Box. All shipments are sent with acknowledgement of receipt with signature. (except for orders shipped to PO Boxes)
If an item would be lost or delivered wrongly, a claim will first need to be filed with the courier company by us and settled before the item is replaced or refunded. Lost or wrongly delivered items will need to be communicated to us in writing. This can be done via Email.
We cannot be held responsible for items shipped by courier which have been requested as non-signature and the courier system shows the item as being delivered.
| Delivery Option | Delivery Cost | Estimated Delivery |
| Overnight Courier | $7.00 | Next working day |
| Rural Delivery Courier | $10.00 | 1-2 working days |
| NZ Parcel Post Tracked (PO Boxes) | $7.00 | 1-3 working days |
| Free Shipping on orders over $150 | $0.00 | Use delivery times above |
Note:
- The estimated arrival times are taken directly from information provided by our couriers. These are estimates only. Top Gear is not responsible if this varies.
- When you sign for a delivery, you accept the item in the condition it arrives. We check our items are in great condition and pack them safely. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.