There are several ways how you can place your order or obtain advice from us. You can select the method which is most convenient to you and we will ensure that we will try to make the order process as easy as possible for you. You can place your order by using our email, by letter or via our online shop.
All our prices include New Zealand GST of 15%
Overseas orders will not be subject to New Zealand GST
Payments can be made via the following:
If you make an international payment, please quote the following:
BSB #: 010277
Swift Code: ANZBNZ22
For online orders where you use the credit card option, you will be taken directly to our secure Paypal site where you can safely use your credit card details to pay your order. Top Gear will never be able to see your credit card details.
We do our utmost to make sure that our pricing is accurate. With over 6000 products on offer, it could however happen that some of our pricing could be inaccurate. We do therefore reserve the right to cancel any such orders for which pricing was wrong or inaccurate without further notice to the customer and refund these payments promptly.
International Shipping Restrictions, Import Restrictions, Customs Restrictions , Returned Goods
It is the responsibility of our customers to make sure that they are allowed to import any items ordered from our website into their country. If the Customs in your country returns your order to us, either because you did not have the permission to import such items or because such items are banned in your country, we will refund to your credit card your total charge minus twice your shipping charge (as we must pay our carrier the same shipping charge to return your order back to us),and minus 15 percent of the value of your order as the restocking fee, and minus any other charges, such as quarantine fees or warehousing fees, assessed by the customs in your country.
Once again, please check with your country's customs officials to make sure you are allowed to import knives and/or tools from New Zealand . If the order is not returned at all you will not receive any refund and you accept full responsibility for the confiscated order. Please be aware: Customs does stop certain products from coming through and you must accept all financial responsibility for this order. Your email must state that there will be no charge backs and that you agree to our shipping terms.
If your order is returned because you entered a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 15 percent of the value of the order as a restocking fee. We will also subtract any other outside charges we might have incurred during shipping, such as warehousing fees, return postage fees, etc.
RETURN AND REFUND POLICY
If for any reason you are not 100% satisfied with your purchase, you may return it to us within 10 days of purchase for a refund, exchange or store credit. Shipping costs are however non-refundable, even though shipping was for free with a minimum cost of $8.90 or $10.00 for RD. The item must be unused and its original packaging. Please send us an email within 10 days of receiving the goods, and quote your name and order number. We will provide you an email with the return address.
You then need to send the parcel to the address given. You will be notified via email when your account is credited for the return, we will refund you by direct credit or by credit card.
If we made an error in your order we will refund the full purchase price plus return shipping costs for that item. We pride ourselves on quality control and check all products to the best of our ability before sending them out. In the rare instance that an item is faulty, we will refund your payment and along with any postage that you’ve had to pay to return to us upon receipt of the item. Please note that we cannot be held responsible for any parcels sent to us that get “lost in the post”. We also reserve the right to reject any returns if we deem the item not to be shop worthy. If we send or you order the wrong product you must return it to us as soon as possible. Products must be in its original packaging (sealed) and unused condition. If returned to us with damage packaging or been used a 20% restocking fee will be deducted.
CANCELLATION OF ORDERS
In the unlikely event that the goods are unavailable we reserve the right to refuse or cancel an order. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.
We do therefore reserve the right to cancel any such orders for which pricing was wrong or inaccurate without further notice to the customer and refund these payments promptly.
ERRORS AND OMISSIONS
While we endeavour to supply accurate information on this site, errors and omissions may occur. Top Gear specifically disclaims any liability or responsibility for any errors or omissions in the content on the site whether Top Gear is aware of such errors or omissions or not.
An order placed by you on the Top Gear site is an offer by you to purchase a particular product. Top Gear reserves the right to accept or reject your order for any reason, including, without limitation, an error in your order or in the material on the site, or the unavailability of the product. The contract to purchase a particular product only comes into existence upon acceptance by Top Gear or its subcontractors of your order. Products are subject to availability. In the event of shortage, Top Gear may allocate sales and deliveries in its sole discretion.
Top Gear may update, or discontinue any product and/or revise prices for any product listed as available on the site at any time and without notice.